APPLICATION DEADLINE




Job ID: 260417

Position: Client Services Director – Bacolod City


Philippines | Rate: Negotiable | Fulltime


  • Location: Transcom Davao Site, Philippines
  • Category: Operations / Customer Service Management
  • Employment Type: Full-Time
  • Compensation: Negotiable |  Competitive (Details discussed during hiring process)

About Transcom

Transcom is a global customer experience specialist, committed to delivering exceptional service while fostering a culture of “Malasakit”—care, respect, and shared success.

We provide an environment where employees grow, collaborate, and build meaningful careers.


Role Overview

The Client Services Director is responsible for managing and growing key client relationships while ensuring operational excellence across accounts.

You will serve as the primary point of contact for clients, aligning internal teams with client goals, driving performance, and ensuring long-term partnership success. This role requires a balance of strategic thinking, client management, and operational leadership.


Key Responsibilities

Client Management & Relationship Building

  • Act as the main point of contact for assigned clients
  • Maintain strong, long-term relationships based on trust and performance
  • Anticipate client needs and proactively provide solutions
  • Manage client expectations and ensure high satisfaction and retention

Performance & Reporting

  • Track and analyze key account metrics and performance indicators
  • Prepare and present reports for senior stakeholders and clients
  • Provide data-driven insights to improve account performance

Operations & Execution

  • Coordinate internal teams to ensure delivery of client requirements
  • Oversee key business reviews and audits (e.g., QBR, ABR, audits, risk assessments)
  • Resolve client concerns and ensure timely, effective solutions
  • Support strategic initiatives to grow and retain client partnerships

Collaboration & Growth

  • Work closely with Operations and Support teams to align on client goals
  • Partner with leadership to identify growth opportunities within accounts
  • Contribute to long-term client strategy and revenue expansion

Qualifications

  • Education: Bachelor’s degree or equivalent experience
  • Experience:
    • 2–4 years in BPO / contact center operations leadership
    • 2–4 years in client-facing roles (senior or director-level exposure preferred)
  • Strong communication, presentation, and stakeholder management skills
  • Experience handling enterprise or high-value client accounts
  • Willingness to travel (up to 25%)


Why Join Transcom

Transcom offers a comprehensive benefits package designed to support your well-being and career growth:

  • Health & Wellness: Day 1 HMO, teleconsult services, mental health support, pharmacy access
  • Allowances: Meal, transportation, rice, and clothing support
  • Incentives: Rewards programs, loyalty bonuses, and retirement plans
  • Convenience: Shuttle service for employees
  • Career Growth: Training, scholarships, and advancement opportunities


Life at Transcom

At Transcom, success is driven by collaboration, performance, and genuine care for people. Our “Malasakit” culture ensures that every team member is supported, recognized, and empowered to grow.

How to Apply

If you have a strong background in client management and BPO operations and are ready to take on a leadership role, we encourage you to apply.




Apply